Frequently Asked Questions

WHAT DO I NEED TO HIRE A VEHICLE?

You need to provide:

• Your driving Licence.
• Your National insurance number.
• 2 Forms of ID less than 3 month old, Council Tax – Bank Statement – Utility Bill.
• A photograph ID if your licence is not a photo card type. This also applies to any additional drivers.
  If moving we also require your new address.

WHAT ARE THE AGE LIMITS TO HIRE A VEHICLE?

• Drivers must be 21 to 70 years old.

DRIVERS AGED 21 to 24 plus

• Drivers must have held a full UK or EU licence for a minimum of 1 year.
• The insurance excess is increased to £1,500.
• Subject to convictions, claims and insurance records. See FAQ or call us for more info.
• An additional daily charge of £10 + vat applies.
• Not insured for the carriage of goods for hire and reward.

DRIVERS AGED 25 to 70

• Drivers must have held a full licence for a minimum of 1 year.
• Standard insurance excess applies.
• Subject to convictions, claims and insurance records. See FAQ or call us for more info.
• Can be insured for the carriage of goods for hire and reward on request and at extra cost. Minimum 2 years full licence required.

DO YOU ACCEPT ADDITIONAL DRIVERS?

• You can add as many drivers as you like. A charge of £10 including VAT per driver per day applies.

CAN I LEAVE MY CAR AT YOUR PREMISES?

• Yes you can. Although it is a secured place you are still doing so at your own risk as we cannot accept any liability.

WHAT VEHICLES CAN I DRIVE WITH MY LICENCE?

• All our vehicles can be driven on a car licence Category B

I DO NOT HOLD A UK LICENCE, CAN I STILL HIRE A VEHICLE?

• For UK residents we accept EU driving licences with a minimum of 2 years experience.
• For any other cases please call us and we will ask our insurance provider.

I HAVE PENALTY POINTS, CAN I STILL HIRE A VEHICLE?

• Minor endorsements are accepted. For more serious endorsements the decision is at the discretion of our insurance provider.
• You may still be able to hire subject to conditions. Call us and we will ask the underwriters.

I HAD AN ACCIDENT IN THE LAST 3 YEARS, CAN I STILL HIRE A VEHICLE?

• Our insurance will not cover persons who whilst driving had more than 1 accident in the last 3 years and/or an accident involving fatal or life changing injuries.

DO YOU HIRE VEHICLES BY THE HOUR?

We do an “Up to 4 Hour” deal. Over 4 hours we do charge for a full day.

• This must be established at collection time as an extra charge would apply to switch from the 1st to the 2nd option.

DO YOU HIRE VEHICLES ON A LONG TERM BASIS?

• Yes, we provide tailor made Flexi Hire weekly agreements as well as long term Contract Hire options.
• Please look at our Flexi-Rent page or call us to discuss your needs and to arrange a quotation.

WHAT PAYMENT METHODS TO YOU ACCEPT?

• We prefer card payments.
• Please note we do not take AMEX.
• We also accept bank transfers.

HOW MUCH IS YOUR ACCIDENTAL DAMAGE EXCESS?

• Our insurance excess is £1,000.

CAN THE INSURANCE EXCESS BE REDUCED?

• Yes, the insurance excess can be reduced.

WHEN IS THE DEPOSIT REFUNDED?

• Straight away on return of the vehicle but it might take a few days for the bank to put it back on your account.
• Any additional charges incurred will be deducted first, for example late return, not full of fuel, damage, excess mileage etc.

WHAT IS YOUR FUEL POLICY?

• Vehicles are supplied with a full tank of fuel and expected back the same.
• This is much easier for our customers to manage.
• In any other case we will fill up the tank and charge our customer a cost greater than the station forecourt price.

WHAT IS YOUR BREAKDOWN POLICY?

• Breakdown recovery information and telephone number are printed on the rental agreement.
• Please note that damage to glass, wheels and tyres including punctures is the hirer’s responsibility.

THE WHEEL HAS A PUNCTURE, WHAT SHOULD I DO?

• It could be dangerous to replace a wheel. If you are not comfortable with the process involved please do call us.
• Note that punctures and wheel damage are the hirer’s responsibility.

I HAVE PUT THE WRONG FUEL IN THE VEHICLE, WHAT SHOULD I DO?

• Stop immediately, make sure the engine is turned off, then call us straight away.
• You are liable to cover all costs involved including extra rental if the vehicle is immobilised beyond the expected return date and time.

I HAVE JUST BEEN INVOLVED IN AN ACCIDENT, WHAT SHOULD I DO?

• As long as you can, take as many photos as possible, vehicles involved showing their number plates, damage, location, road signals and surroundings.
• Then please call us for assistance.
• Note accidents and incidents must be reported straight away.

IS DELIVERY AND/OR COLLECTION AVAILABLE?

• Yes this service is available for returning customers.
• This might involve additional cost. New customers must report to our office.
• Depending on availability we might be able to pick you up for an additional cost.

WHAT IS YOUR PENALTY NOTICE POLICY? speeding, parking etc

• It is your responsibility to pay for your tickets and penalties.
• We provide the requested information to the authorities then they will contact you directly.
• We will charge an administration fee to produce a re-presentation.

CAN YOUR VEHICLES GO INO THE LONDON LOW EMISSION ZONE?

• Yes all our vehicles are LEZ compliant.

IS THE CONGESTION CHARGE INCLUDED IN THE RENTAL?

• No, it is the hirer’s responsibility to pay the congestion charge.
• If you fail to do so and we receive a penalty notice, we will charge an administration fee to produce a re-presentation.

IS THE DART CHARGE INCLUDED IN THE RENTAL?

• No, it is the hirer’s responsibility to pay the DART charge.
• If you fail to do so and we receive a penalty notice, we will charge an administration fee to produce a re-presentation.

CAN THE HIRE VEHICLE BE TAKEN OUTSIDE THE UK?

• Yes but we must know this in advance.
• We need to contact our insurance to provide necessary cover.
• This service involves additional cost.

WHAT IS YOUR CANCELLATION POLICY?

• We ask for a minimum of 48 hours notice. A fee may apply for cancellations made within 48 hour notice and after the expected rental start.

WHAT ARE YOUR COMPLAINTS PROCEDURES?

• All complaints must be made in writing and sent to the address on the rental agreement.
• We will endeavour to reply as quickly as possible.